PRIVACY POLICY
Effective 21st March 2024
This Privacy Policy (“Privacy Policy/Policy”) discloses the privacy practices for Learnigence Technologies Private Limited (“Learnigence”, “We/we” or “Us/us”) with regard to collection and use of the Personal Information (defined hereunder) of the customers, vendors, employees and the users (“You/you” or “Your/your”) and use of the online platform www.tukidoo.com (“Website”). This Privacy Policy along with Terms of Use describes our practices regarding, including your choices in relation to how we collect, store, use, share and secure your Personal Information across our Website. It also describes your choices regarding use, access and correction of your Personal Information and your rights in relation to your Personal Information and how to contact us or supervisory authorities in the event you have a complaint.
By providing your consent to this Privacy Policy and accepting the Terms of Use, you agree to the collection, use and transfer of your Personal Information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this Website. We will review this Privacy Policy from time to time to make sure it is up to date. If you are just a visitor, then please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. If you are our registered user, we will notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our services.
By Personal Information, we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. Please note that usage of the term Personal Information in this Privacy Policy includes sensitive personal data or information, wherever appropriate and/or mandated under applicable laws.
Collection of Information
For Website Visitors
As a visitor, you are welcome to explore our Website without providing any Personal Information. However, we do collect anonymous information to enhance security, analyze trends, and administer the Website, aiming to enrich customer experience. This information helps us understand visitor traffic patterns, making our Website more user-friendly.
Collection of Personal Information
Your Personal Information is collected upon registration, when you seek information about our products and services, engage in Website activities, or contact us. We collect Personal Information for legitimate reasons, such as compliance with legal obligations, contract performance, legitimate interests, or upon your consent. This may include necessary information for identity verification, payment fraud prevention, or to fulfill contractual obligations.
Use of Personal Information
The primary purpose of collecting Personal Information is to offer a safe, efficient, and personalized experience. This includes providing relevant courses, study materials, and tutorials, customizing our Website to your preferences, and understanding user needs to enhance our services. Except as detailed herein, we do not share this information with third parties.
Types of Personal Information Collected
For service improvement and registration purposes, we may collect: - Contact details (name, email, address, phone number, IP address) - Identity verification data (date of birth, identification documents) - Billing details (debit/credit card information, billing address)- Account preferences and interaction data with our services
Employee Data Collection
If employed by Learnigence, we collect data such as name, contact details, personal identification numbers, marital status, nationality, family details, bank information, educational background, and blood group.
Information Usage and Technology
We track your activity and interactions on our Website, collecting device and connection information through cookies and similar technologies. This data helps us tailor our interactions and improve our services. For paid services, we monitor your usage to facilitate your progress through our offerings.
Payment Information
For transactions, we redirect you to secure payment gateways, where you may choose to save payment details. Learnigence / Tukidoo does not store your full card details on our servers, ensuring the security of your payment information.
Public Information and Technologies Used
Users' names and display pictures may be visible on our Website. We may request additional information based on your profile and service requirements. Learnigence / Tukidoo employs cookies and similar technologies for website interaction analysis and to enhance your experience. This Privacy Policy is designed with your safety and privacy in mind, ensuring that your Personal Information is handled responsibly and in accordance with applicable laws.
Usage and Retention of Information
Purpose of Use
Your Personal Information is pivotal in offering, administering, and enhancing our services. This includes tailoring our services to fit your preferences, managing your account, delivering customer support, executing personalized marketing strategies, and safeguarding against fraudulent or unlawful activities. We utilize your Personal Information to: -Customize our services to match your location and preferences by offering localized courses and study materials. -Deliver targeted and personalized content recommendations. -Identify your internet service provider to improve service efficiency. -Facilitate prompt responses to your inquiries and requests. -Enforce our terms, such as verifying eligibility for free trials. -Communicate with you about our services, new features, special offers, and promotional announcements through various channels, including email, push notifications, and text messaging.
Use of Information for Employees
For our employees, we process Personal Information for essential employment tasks, including payroll processing, attendance tracking, tax deductions, remuneration payments, and provision of employee benefits like provident fund contributions and medical insurance.
Use of Information for Vendors/Suppliers
For vendors and suppliers, we process Personal Information for financial transactions, such as making payments and handling tax deductions.
Interaction Within Tukidoo Community
Tukidoo is designed to foster community interaction through features like Forums and Teams, enabling members to connect in public or semi-public spaces. We urge you to exercise caution when posting in these community spaces or when sharing Personal Information. Be mindful that any information shared can be accessed, used by others, or lead to unsolicited messages.
Sharing and Disclosing Personal Information
Engagement with Service Providers
Learnigence/Tukidoo collaborates with various Service Providers to perform tasks or assist us in delivering services to you. These tasks include, but are not limited to, marketing, advertising, communication support, infrastructure and IT services, service personalization and optimization, payment processing, customer support, debt collection, data analysis, and conducting consumer surveys. Although these Service Providers may access your Personal Information or other data during their service provision, their use or disclosure of your Personal Information is strictly limited to the performance of their services.
Internal Sharing for Employees, Vendors/Suppliers
If you are associated with Learnigence / Tukidoo as an employee or a vendor/supplier, your Personal Information may be shared internally within relevant departments, strictly based on necessity.
User Information Sharing for Promotional Purposes
For users of Learnigence / Tukidoo's services, certain Personal Information—such as names, testimonials, scores from competitive exams, and future exam details—may be shared across various media platforms. This includes social media, television commercials, digital platforms, hoardings, interviews, live talks, and through our mobile app and websites. This sharing is aimed at promoting users' achievements and is part of Learnigence / Tukidoo's commercial, promotional, and business strategies. Consent for such sharing is obtained from the user or their parent/guardian, as applicable.
Data Transfer Notice for USA and European Customers
For our customers in the USA and European Economic Area (EEA) and Switzerland, please be informed that your Personal Information is transferred to India for processing. By providing your data and using our services, you explicitly consent to this transfer, storage, and processing of your Personal Information in India.
Security
To ensure the security of your Personal Information, we implement both technical and administrative measures. These include: -Secure Sockets Layer (SSL) certification to establish a protected connection between our server and your device.-Firewalls and data encryption to guard against unauthorized access. -Physical security controls at our data centers and authorization controls for information access.-Encryption of user passwords using 64-bit encryption, recognizing the commonality of password reuse across multiple sites, to prevent theft, piracy, or unauthorized use. Should you suspect any misuse or unauthorized access to your account, please promptly contact us at grievance@tukidoo.com.
Use of Personal Information
Your Personal Information is not sold, transferred, rented to third parties for marketing purposes without your explicit consent. Our use of your information is strictly limited to the purposes outlined in this Privacy Policy, upholding your privacy as a fundamental principle of our community. Your Personal Information is a valued asset to us.
Data Storage and Processing
Your Personal Information is stored and processed on secure computers located in India, equipped with both physical and technological protective measures. We engage third-party services to validate and certify our privacy practices. If you are not in agreement with your Personal Information being handled in this manner, we advise against accepting this Privacy Policy.
Sharing of Personal Information
Learnigence / Tukidoo strictly prohibits the renting, trading, transferring, or sharing of your Personal Information with any other entity for their marketing purposes without your explicit consent. However, we retain the right to disclose your Personal Information to any third party presenting a legally compliant request for its disclosure.
Protecting Your Personal Information
At Learnigence Technologies Private Limited, we prioritize the security of your Personal Information. Our robust security measures are designed to prevent accidental loss, unauthorized use, access, or disclosure of your Personal Information. Only authorized personnel, bound by confidentiality agreements, are permitted to process your Personal Information. Moreover, we have established protocols to address potential data security breaches, ensuring timely notification to you and relevant regulators, as mandated by law. It's important to note, however, that despite our stringent security measures, absolute security cannot be guaranteed. By using our website, you acknowledge this limitation and agree not to hold us liable for any potential data breaches.
Use of Cookies
Our website employs cookies—small text files placed on your device—to enhance user experience by remembering your preferences and visits. These cookies facilitate quicker logins and help us analyze user trends, allowing us to refine our offerings and provide content tailored to users' interests. While cookies are essential for optimizing your experience on our website, they do not store any Personal Information. You have the option to disable cookies via your browser settings, but doing so may affect your ability to fully utilize our website.
Sharing Information with Third Parties
Your Personal Information may be shared within our corporate group or with our agents and subcontractors to assist in providing you with our services, such as payment processing, data analysis, and customer support. We also collaborate with third parties for fraud protection and credit risk reduction. In the event of a sale or restructuring of our business, your Personal Information may be transferred as part of our assets. We are committed to not selling or disclosing your Personal Information to third parties without your express consent, except for the purposes outlined in this Privacy Policy or as required by law. However, our website may feature advertisements from third parties and links to other sites. We do not control these third-party sites and are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.
Third-Party Links
Our website may include links to external sites not operated by us, provided for your convenience and information. These external sites have their own privacy policies, and we do not accept any responsibility or liability for these policies or the sites' content. Accessing any third-party links from our website is done at your own risk. Similarly, our affiliates' websites operate under their own privacy policies, and we advise you to review them separately.
Consulting Services
Learnigence / Tukidoo collaborates with external parties to enhance the delivery of our services to you. This includes, but is not limited to, service fulfillment, payment processing, website activity monitoring, survey conduction, database management, email administration, and contest administration. These collaborations also enable us to obtain aggregate, comparative insights regarding our website's performance.
Your Choices
We respect your preferences regarding the use of your personal information for communication, marketing, personalized advertising, and your account sign-in status. -Opting Out of Marketing Communications: Should you prefer not to receive marketing communications from us, you have the option to unsubscribe via the provided link in our emails, adjust your communication preferences, or directly contact us via chat, WhatsApp, call, or email to stop receiving promotional messages. We assure you that your personal information is not sold or rented to third parties for marketing purposes without your explicit consent.
Ownership of Rights
All intellectual property rights in our website and its content are either owned by us or licensed to Learnigence / Tukidoo. Your use of the website and its content is permitted for personal, non-commercial purposes only, and any other use, including modification, reproduction, or distribution, requires our explicit permission. The content of www.tukidoo.com, including text, graphics, videos, and audio, is protected under copyright law as a collective work. While you may download, print, or save content for personal use, any commercial use or distribution without Learnigence's express permission is prohibited. -Copyright and Trademarks: The content on our website, including material, trademarks, and other proprietary information, is not public domain but the exclusive property of Learnigence or its licensors. By using our website, you acknowledge that you do not acquire any ownership rights by downloading copyrighted material.-User Contributions: By submitting material to any public area of our website, you grant Learnigence / Tukidoo a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, publish, translate, and distribute such material worldwide. This includes the right to incorporate it into other works in any form, media, or technology. You also permit other users to access, view, store, or reproduce the material for their personal use. Should you encounter any misuse or violation of these terms, please report it to violation@tukidoo.com.
Your Rights Regarding Personal Information
Withdrawal of Consent
You possess the right to withdraw your consent regarding the handling of your Personal Information at any time. This can be done by sending a written request to grievance@tukidoo.com, in line with this Privacy Policy's terms. Please be aware that withdrawing consent will have a prospective effect and will not apply retrospectively.
Access and Correction
For requests to access, review, modify, or correct your Personal Information, or to retract your consent for its use, please contact us at grievance@tukidoo.com. It is important to note that we rely on the accuracy of the information you provide and are not responsible for verifying the authenticity of the Personal Information submitted.
Restrictions on Rights
Please understand that your rights to access, modify, or withdraw consent for the use of Personal Information may be restricted or denied based on legal requirements, law enforcement directives, or judicial proceedings.
Conditions of Use
Disclaimer
Learnigence / Tukidoo does not guarantee that the website, its servers, or emails dispatched from our domain are free from viruses or other harmful components. We shall not be liable for any form of damages arising from the use of our website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
Data Protection Officer
For any concerns or grievances regarding the processing of your Personal Information, please reach out to our Data Protection Officer: -Name: Silki Sinha -Designation: Co-Founder -Email ID: silki.sinha@tukidoo.com
Consent to This Policy
This Privacy Policy forms an integral part of our Terms of Use Agreement, which is incorporated by reference.
General Provisions
Modifications to Terms
Learnigence reserves the right to modify the Terms of Use at any time without prior notice. Should you choose to terminate your account following any modification, you may contact us at grievance@tukidoo.com. Continued use of our services constitutes acceptance of the revised terms.
Privileged/Exclusive Service
By creating an account with www.tukidoo.com, you consent to the capture and analysis of images, as well as granting camera/microphone permissions for video calls and recordings.
Information Disclosure
Learnigence / Tukidoo may disclose your information: -To comply with legal obligations or court orders. -To enforce our Terms of Use, including investigating potential violations. -To protect the rights, property, or safety of Learnigence / Tukidoo, our users, or the public as required or permitted by law. -To our trusted service providers for the purpose of personalizing user experience or conducting behavioral analysis, under the condition that these parties adhere to our Privacy Policy.
Governing Law and Jurisdiction
Disputes under this agreement will be governed by the Arbitration and Conciliation Act, 1996, conducted in English, with Patna as the seat of arbitration. The decision of the arbitrator shall be final and binding. This contract is subject to the jurisdiction of courts in Patna, India, and governed by Indian laws.
